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Plain English
Before and during a customer relationship, identify the customer and beneficial owners, verify them from reliable independent evidence, understand why the relationship exists, monitor activity against the customer profile and refresh information. Identify and verify representatives and their authority. Apply every required step, scaling its depth to risk and at least considering both statutory factor schedules. Record verification difficulties and be ready to show the supervisor that customer knowledge matches the risk.
Obligation
Collect and verify customer and beneficial-owner identity, establish the relationship’s purpose, monitor and refresh customer information, identify representatives and verify authority, document verification difficulties, and demonstrate risk-adequate customer knowledge to the supervisor.
Collect information Verify Assess Retain records
Data items: natural-person name and CPR number/equivalent or date of birth, legal-person name and CVR number/equivalent, beneficial-owner identity and ownership/control structure, representative identity and authority, relationship purpose and intended nature, transaction activity, customer risk profile and, where needed, source of funds, verification steps and difficulties
Applies to
- Firm types
- All relevant persons
- Business lines
- All business lines
- Customer types
- All customer types
- Stages
- All stages
- Conditions
- Applies when section 10 requires customer due diligence: establishing a business relationship, specified occasional transactions, gambling thresholds, suspicion regardless of threshold, or doubt about previously obtained identity information. Ongoing monitoring and updating apply to established relationships. The duty to identify and verify a person acting for a customer is triggered by a representation of authority or doubt about whether the person acts for themselves.
- Exceptions
- The extent of the full due-diligence procedure may be calibrated by risk, but all required elements remain in scope and the assessment must include relationship purpose, scope, regularity, duration and at least Schedules 2 and 3. The authority-verification requirement has a stated exception for a lawyer authorised in Denmark or another EU/EEA country. Beneficiary verification may be completed no later than payment or exercise of the right in the specified trust/foundation cases.