Presidenta Catherine Tornel: “Nuestro desafío como país es avanzar hacia una inclusión financiera efectiva, que impacte de manera significativa el bienestar financiero de las personas”

For financial services executives, this signals a regulatory emphasis on effective inclusion—not just access—and a push for accelerated financial education. Compliance teams should anticipate potential guidance or supervisory expectations around product design, transparency, and customer financial literacy. Firms may need to review their product offerings and education initiatives to align with this direction.

The CMF's focus on safe, responsible, and informed use of financial products suggests that consumer protection and conduct requirements could become more prominent. Proactive engagement in financial education and diversification of product portfolios could yield competitive advantages and mitigate future regulatory risks.