Guidance: Shortfall Evidence Process Guidance
RegCanary analysis of a DBT publication
Why it matters
RegCanary's analysis of what this means for regulated firms.
For financial services firms, particularly those involved in payment services, consumer credit, or fintech, this signals a shift towards more flexible, evidence-based adjudication. Compliance teams should review their own claims handling and redress processes to ensure they can accommodate cases with limited documentation. The guidance may also set a precedent for other government compensation schemes, potentially affecting how firms manage similar liabilities.
Action needed: assess current claims procedures for alignment with this flexible evidence approach and prepare for potential increased claim volumes.
Who this affects
Sectors and firm types identified in the analysis.
- Payment Services
- Fintech
- Consumer Credit
- Banking
Source
DBT
Original publication, 21 October 2026
Read the original publication gov.ukThis is RegCanary's analysis, not the regulator's text. It summarises and interprets the publication above; it is not the DBT's original wording, and it is not legal advice. Always rely on the original source.