Firm-level complaints data sortable table: 2026 H1

Although this is a data publication rather than a new rule, it carries supervisory and reputational significance: outliers in upheld rates or slow closures can prompt internal challenge, board scrutiny and FCA engagement. Firms should use the release to validate their own submissions, compare metrics against peer groups, and test whether root-cause analysis and remediation are keeping pace. The PPI context caveat means insurance and protection figures should be interpreted cautiously where historical policy counts are unavailable.

Compliance teams should refresh complaints MI, confirm DISP reporting accuracy, review vulnerable-customer and Consumer Duty implications, and prepare clear narratives for executives and boards. No new compliance deadline is introduced, but firms should act promptly to identify adverse trends before they become supervisory issues.