5 vragen over ons onderzoek naar nabestaandenpensioen

For pension providers and insurers, the core issue is communication clarity: participants must be able to understand who is entitled to what, under which conditions, and when benefits become payable. Although this is research rather than a new rule, it signals supervisory focus on whether communications keep pace with product and legal changes. Compliance teams should review survivor-pension disclosures, member journeys, and adviser scripts for consistency with the new default and partner concept; test whether key messages are understandable across cohorts; and update governance around communication sign-off.

Operational teams should check data, beneficiary definitions, and event-driven communications such as death, divorce, cohabitation, and retirement to avoid mismatches between policy terms and member expectations. Firms should assess complaint and conduct risk where legacy wording could create confusion, and consider proactive FAQs and scenario examples. The publication is not an enforcement action, but it raises reputational and consumer-protection risk if communications are unclear.

Priority is medium: no immediate deadline is stated, but the new-system transition makes this a timely remediation item. Executives should request a gap assessment, a communication remediation plan, and evidence that survivor-pension messaging is accurate, timely, and aligned with the revised partner definition.